Contact information

We're here to help. Whether you have a question about your order, need support with your Crown Theory Restore results, or want to reach us about anything else, our team is ready to respond.

How to Reach Us

Email: crowntheory.help@gmail.com

Email is the fastest and most reliable way to get in touch with our team. Every message is read by a real person on our support staff, and we respond to every inquiry within 1–2 business days.

Response Times

Standard response time: Within 1–2 business days
Business hours: Monday–Friday, 9am–5pm EST
Weekends and holidays: Messages received outside business hours will be answered the next business day.

We're a small team dedicated to giving every customer a real, thoughtful response. We appreciate your patience and promise we'll get back to you as soon as we can.

What to Include in Your Message

To help us respond as quickly as possible, please include the following when you reach out:

  • Your full name
  • The email address associated with your order (if applicable)
  • Your order number (if your inquiry is about a purchase)
  • A clear description of your question or concern
  • Any relevant photos, screenshots, or attachments

The more information you send with your first email, the faster we can get you a real answer.

What We Can Help You With

Our support team can assist with:

  • Order questions — order status, tracking, delivery updates
  • Product questions — how to use Restore, ingredient information, application tips, expected results
  • Refunds and returns — starting a refund under our 60-day money-back guarantee
  • Damaged or incorrect orders — replacements and reshipments
  • Billing and payment — charges, discount codes, subscription changes
  • Account help — updating shipping or contact information
  • Feedback and reviews — sharing your Crown Theory Restore results with our team

Where We Are Not Available

We currently do not offer support through:

  • Phone calls
  • Live chat
  • Text message (SMS)
  • Social media direct messages (Instagram, TikTok, Facebook, etc.)

While we love hearing from our community on social media, please send all support-related questions and refund requests to crowntheory.help@gmail.com so our team can properly track and respond to your issue.

Beware of Fake Support Accounts

Crown Theory is only reachable through the official email address listed above. If someone contacts you claiming to be Crown Theory support from a different email, phone number, or social media account, please do not share your payment information or order details. Forward any suspicious messages to crowntheory.help@gmail.com so we can look into it.

Media, Wholesale, and Partnership Inquiries

For press, influencer collaborations, wholesale, or business partnerships, please email crowntheory.help@gmail.com with the subject line "Partnership Inquiry" so we can route your message to the right team member.

Privacy

Any personal information you share with us through email, including your name, order details, and contact information, is handled according to our Privacy Policy. We never share or sell your information to third parties.

Contact us:
Email: crowntheory.help@gmail.com
Hours: Monday–Friday, 9am–5pm EST
Response time: Within 1–2 business days

Thank you for choosing Crown Theory. We're grateful for every customer and we take your questions seriously.